Paulina Piwonska
Client Services Manager GE Capital EMEA, Alexander Mann Solutions
A motivated self starter, great at building effective teams and relationships. Experienced in performance management and proces improvements. Gained expertise in customer service and RPO. Skilled in succession planning and improving employee engagement. Able to lead new projects implementations and effective resource management. Efficiently builds, maintains and develops client relationship.
Specialties:
People management
Performance management
CRM
Recruitment
Training
SAP APO R/3 and BW implementation
Change management
Project management
Succession planning
Employee engagement
Resource management
Customer Service
IT systems:
MS Office, Lotus Notes, SAP, salesforce.com. Talentlink, WCN, TBE
Languages:
Polish - mother tongue
English - fluent
German - basic
Italian - basic
42 contactsResponsible for team’s achievement of recruitment delivery targets and KPI’s, (both quantitative and qualitative) whilst successfully achieving the agreed budget. Responsible for building strong relationships with key client contacts and driving client satisfaction.
In charge of all aspects of team’s development, delivering an effective and efficient service in line with client expectations. Designing sucesful sourcing strategies, recruitment models, best practice recruitment.
Responsible for on boarding and induction of 20+ team including 2 direct reports - team leaders, recruiting into GE Capital in 6 countries: Poland, Czech Republic, Hungary, UK, Germany and France.
- formulation and execution of SLA and KPI
- business development and client proposal input
- client relationship and satisfaction management
- market and industry intelligence
- budget and cost management
- team management
Accredited GVT (Global Virtual Trainer) team member, delivering recruitment and soft skills courses e.g. influencing and persuasion.
2008 - 2005Managing a team of 26 Customer Service staff servicing US based customers. Responsible for operation (KPI and SLA) as well as people management.
Supporting company's transition to SAP operating system. Responsible for change management and succesful implementation as well as interim processes.
Project manager for the transition of CS team from Zurich, Switzerland to Krakow. Responsible for recruitment, training and on boarding of new team as well as for process definition and performance monitoring.