Laila L.

-Procurement support for European business units : dealing and solving issues related to purchasing process (Shopping cart, Purchase Order creations or modifications)
-AP support for vendors and European business units:dealing and solving daily accounting issues (mainly invoices processing & payment).
- Customer service in French and English language
- Analyses of data from different systems : Coca Cola procurement and accounting tools, SAP
- Documenting calls, email cases via Coca Cola Ticketing Tool
- Follow-up of cases

Responsible for French speaking locations : France, Belgium, Switzerland as well as Great Britain

AP problem solving unit for Infosys BPO client: Rio Tinto Shared Services France:
- Knowledge transfer from French Shared Services Center in Grenoble April-May 2010 : learning, describing and documenting AS IS processes, defining TO BE processes.
- Offshore training of Polish Team

- Invoice processing : receipt, sorting, scanning, booking in SAP & FMFI Itesoft, archiving
- Accounts Payable Service desk, clients and vendors support : dealing with daily vendors' and clients' accounting issues and solving them on time with the best quality.

- Cash Management : preparation and execution of payment proposals, bank reconciliation.

- Reporting : preparation of monthly KPI and daily Servicedesk reports

Tools : SAP 3.i & 4.6, FMFI Itesoft, Microsoft Office Suite (Excel, Word, Powerpoint, Outlook), Infosys Tools

Business Excellence Officer : Internal auditor concerning physical risks & 5 Ss

In charge of a marketing audit : market analysis (competition, customers studies...), autonomous work, improvement of analytical skills and Polish language.

Internship from May 2007 to August 2007 in Hyères les Palmiers